Continuity Intelligence presents

    The Drift Index

    A weekly accuracy check on 20 widely used help centers and training curricula. How closely does what people are taught match what is true today?

    Issue 01October 2026Published Tuesday, October 6, 2026
    Cohort average
    93.8
    Software 93 · Traditional 94.6 · 32 findings
    Most drifted
    81.7
    Zendesk · Drifting
    Most aligned
    96.3
    Linear and GSA SmartPay (tie)

    Software help centers

    Click any row to see the evidence. Click a column header to sort.

    Traditional training curricula

    Public course pages, handbooks and guidance checked against the current rule or guideline.

    Notable findings

    Where the gap between the source and the current truth was widest this month.

    81.7
    Zendesk · Customer service

    Deprecation notices landed; older articles kept their old promises.

    Zendesk announced three auth and data changes this year: password access to the API ended Jan 12, API tokens are being phased out starting July 28, and legacy custom objects began removal July 27. The announcement pages are current. Several older how-to articles are not. The admin guide for legacy custom objects still tells readers they will keep access, and the API authentication article still lists email and password as a valid method.

    See evidence in the table
    87.0
    SHRM-CP · HR

    Two pages, two fee schedules.

    SHRM moved to unified CP/SCP pricing effective June 3, 2026 and consolidated its BASK from nine behavioral competencies to eight. The live exam page reflects the new prices. The 2026 Certification Handbook it links to still lists the earlier fees and the nine-competency model, and the BASK landing page still says the framework was last updated in 2021.

    See evidence in the table
    89.3
    Intercom · Customer service

    The setup guide describes a button that no longer creates anything new.

    Intercom disabled new Fin Task creation on March 12, 2026 and moved new builds to Procedures, which are now generally available. The Fin Tasks setup guide still walks readers through clicking New task and describes Procedures as managed availability through an Account Manager.

    See evidence in the table
    91.0
    Figma · Design

    Plan availability for a beta feature reads broader than the release notes.

    The beta features page lists the agent in Figma Design as available on all plans. Figma's release notes limit it to Full seats on Professional, Organization and Enterprise plans. The same page still describes generative plugin publishing as coming soon; it shipped September 1.

    See evidence in the table
    94.7
    Airtable · Database

    AI feature docs trail a fast release cadence.

    Field agents gained native schedule and condition triggers in spring 2026. The field agents FAQ still says they only run on a trigger or input change and recommends an automation workaround that is no longer needed.

    See evidence in the table
    94.3
    AHA BLS/ACLS · Healthcare

    The course pages moved to 2025. One public PDF did not.

    AHA's course pages, FAQs and manuals reflect the 2025 Guidelines for CPR and ECC (published October 22, 2025). A product information sheet still hosted on cpr.heart.org says the ACLS course reflects the 2020 Guidelines. It is reachable by search but not linked from current course pages.

    See evidence in the table

    What changed since last issue

    This is the first issue. Movement starts with the next issue.

    Methodology

    Each source was checked live on September 23, 2026. For each one we pulled the current source of truth first (release notes, changelogs, the regulator's current text or the publisher's current edition), then reviewed 2 to 10 public pages most likely to be affected by recent changes, and compared the two.

    • Terminology: does the source use the names the product, rule or curriculum uses today?
    • Policy / regulation: do procedures, plan limits, fees and policies match the current rule?
    • Factual: do examples, integrations, dates and concrete claims still hold?

    Each axis starts at 100. Findings deduct 4 (minor), 8 (moderate) or 15 (major). An axis with checks and no drift found scores 92 to 98, since a sample can't prove a whole site is clean. Composite is the mean of the three axes. Bands: 85+ Aligned, 70 to 84 Drifting, 50 to 69 Stale, under 50 Outdated.

    Only drift caused by changes in the last 12 months counts. Every finding quotes the live page and the source of truth, with links, and was captured on the scan date; pages may have been updated since. Scores reflect a sample of pages, not a full-site audit. Publishers who spot an error can reach us at hello@continuityintelligence.com and we will correct it in the next issue.

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    The Drift Index is published every Monday by Continuity Intelligence. Findings describe the state of public pages on the scan date and are not a judgment of any product's quality.